Terms of service

TERMS AND CONDITIONS - RE-RIFO powered by Trove

With these Terms and Conditions (T&C), we would like to regulate the sale of used clothing (articles) via the Trove re-commerce program. Trove is an offer of RS Recommerce Technologies GmbH and is integrated via the online shop of the partner company (brand).

§ 1. Validity, Scope of Application
1.1 These terms and conditions apply to consumers in accordance with § 13 BGB and the offer is aimed exclusively at such consumers.
1.2. By concluding each sale, the seller agrees to the General Terms and Conditions valid at the time of conclusion of the contract.
1.3. Trove only sells goods that are the property of the seller, are free from third-party rights, and fulfill our purchase criteria.
1.4. Deviating terms and conditions shall not be recognized unless Trove expressly agrees to their validity.

§2. Subject Matter of the Contract and Conclusion of the Contract
2.1. The subject of the contract is the sale of used goods (articles) by Trove.
2.2. The presentation of the products in the online shop does not constitute a legally binding offer, but only an invitation to order.
2.3. By clicking on the button [buy/order at cost], you place a binding order for the goods listed on the order page. Your purchase contract is concluded when we accept your order by sending you an order confirmation by email immediately after receiving your order.

§ 3. Cancellation
3.1. If you are a consumer (i.e., a natural person who places the order for a purpose that cannot be attributed to your commercial or self-employed professional activity), you have a right of cancellation in accordance with the statutory provisions.
3.2. If you as a consumer make use of your right of cancellation in accordance with section 4.1, you must bear the regular costs of the return shipment.
3.3. Otherwise, the provisions set out in detail in the following cancellation policy apply to the right of cancellation.

Cancellation Policy
**Right of Cancellation**
You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.

In order to exercise your right of cancellation, you must inform us [enter the name of the entrepreneur, address, and, if available, telephone number, fax number, and email address] of your decision to cancel this contract by means of a clear statement (e.g., a letter sent by post, fax, or email). You can use the attached sample cancellation form, but this is not mandatory. You can also fill in and send the sample cancellation form or another clear declaration electronically on our website (insert Internet address). If you make use of this option, we will immediately send you a confirmation of receipt of such a cancellation (e.g., by email). To comply with the cancellation period, it is sufficient for you to send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.

**Consequences of Cancellation**
If you withdraw from this contract, we shall reimburse you for all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event no later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest.

You must return or hand over the goods to us or to (insert the name and address of the person authorized by you to receive the goods, if applicable) immediately and in any case within fourteen days of the day on which you inform us of the cancellation of this contract at the latest. The deadline is met if you dispatch the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties, and functionality.

- End of the cancellation policy -

(¹ This cancellation policy does not apply to the separate delivery of goods).

§4. Prices and Shipping Costs
4.1. The prices stated on the product pages include the statutory value-added tax and other price components.
4.2. Shipping vary depending on the destination and will be charged separately. The shipping costs are clearly communicated to you again on the product pages, in the shopping basket system, and on the order page.

§5. Delivery
5.1. The delivery takes place with BRT.
5.2. The delivery time depends on the destination and is communicated on the product pages and the FAQ section of the site. We will point out any deviating delivery times on the respective product page.

§6. Payment
6.1. Payment can be made either by all provided payment methods, displayed in the checkout. 

 §7. Retention of Title
7.1. The goods remain our property until full payment has been made.

§8. Property Rights
8.1. The seller shall indemnify Trove against all claims made in connection with an infringement of third-party property rights, including any necessary costs incurred in connection with the defense against a third-party claim.

§9. Claims for Defects
9.1. Trove shall have the statutory warranty rights in the event of a defect in the item.
9.2. All claims for defects expire one year after receipt of the goods.

§10. Liability
10.1. Trove shall be liable for damages without limitation in cases of intent and gross negligence which are based on a breach of an obligation by Trove. Furthermore, Trove shall be liable in the event of culpable causation of damage to life, limb, or health in accordance with the statutory provisions.
10.2. Trove shall otherwise only be liable under the Product Liability Act, for culpable breach of material contractual obligations (so-called cardinal obligations), or in the event of fraudulent concealment of a defect. However, the claim for damages for the culpable breach of essential contractual obligations is limited to the foreseeable damage typical for the contract unless another of the cases listed above applies at the same time. Liability for indirect damage or consequential damage and for loss of profit is excluded.

§11. Final Provisions
11.1. Should any provision of these GTC be or become invalid or unenforceable, this shall not affect the validity of the remaining provisions. The invalid or unenforceable provision shall be replaced by a valid and enforceable provision that comes as close as possible to the economic purpose of the invalid or unenforceable provision. The same applies to the supplementary interpretation of the contract.
11.2. These GTC are subject to German law.3. Dispute resolution - Trove endeavors to resolve disputes satisfactorily at all times. The EU Commission provides a platform for out-of-court online dispute resolution (ODR platform), which can be accessed at https://ec.europa.eu/consumers/odr. We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

Status of the GTC: October 2025